The hub itself is one floor beneath the lock that is acting up, but distance wise, they’re only about 5 feet apart (through the floor).ĭo you have to have a buffering device between floors? These are very thin floors, between a basement and a 1st floor. The batteries were 100% as they were also replaced yesterday. We just installed the hub yesterday so I can’t imagine it’s a reboot situation, especially when the other lock isn’t having any trouble at all. The Hub is online but the locks keep going offline. I just installed my SmartThings hub yesterday, I have two (z-wave) Schlage Connect touchscreen deadbolts both within 10 feet of the Hub. See this post for more details: At what percentage to change batteries in Schlage lever lock? Ensure your lock batteries at strong, especially with Schlage deadbolt locks, they tend to start dying around 75% which can interfere with it’s mesh communications.Have a buffering device within 20ft of your lock.This often means there’s an issue with the Z-Wave mesh because of which some messages are being lost.Ī few best practices when using a lock to avoid such issues: It doesn’t mean there’s an issue with the lock (as you’ve seen when you try to lock/unlock it), it just means that the ping/response from the lock didn’t reach the hub. If the lock responds to the ping it marks it online and if it fails to see a response it marks the lock as Offline. The way it works is that ST “pings” the lock from time to time.
That would the SmartThings “Device Health” which is marking it offline. But when I do lock or unlock from the app, or operate the lock physically, then the device shows online in smartthings app.
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